FAQ Watches

What do I need to note regarding the battery in my quartz watch?

Battery replacement: Batteries should be replaced at an Authorized Victorinox Swiss Army retailer or service center. Do not try to change the battery yourself. It is important to have your watch serviced by an Authorized service center to preserve the warranty and to carry out a water-resistance test. Taking your watch to an unauthorized retailer will invalidate the warranty.

Battery life: Our quartz watches are battery operated. The battery life is approximately 24 months from the time of assembly or last service. The battery life depends on a number of factors. A chronograph consumes more energy than a 3-hand timepiece. Light functions also draw energy from the battery.

Battery end-of-life indicator: On selected models, the battery end-of-life (EOL) indicator signals that the battery should be replaced. The second hand does not move for 4 seconds then jumps to the correct time. For digital displays, the indicator will blink, which means the battery needs replacing. The EOL indicator lasts for approximately 1 week, then the watch will stop.

How do I care for the bracelet?

Authentic Victorinox Swiss Army leather straps will last an average of 12 to 18 months under normal conditions of use. This lifespan depends on various factors such as skin acidity, perspiration, contact with chemicals, weather conditions, climate and humidity. For instance, contact with water or any other liquid may cause the strap to wear prematurely.

To keep your leather strap in good condition, we recommend that you remove your watch for daily showering or swimming.

If you have a very active lifestyle, particularly involving frequent exposure to salt water and heavy perspiration, we recommend a steel bracelet or rubber strap.

The colour and suppleness of leather straps are subject to change with time and exposure to external elements.

What should I avoid?

Do not set the date between 21:00(9 p.m.) and 03:00(3 a.m.) when the date mechanism is in action. Be careful not to confuse Noon and Midnight.

Do not expose to chemicals, solvents or gases, as they can cause deterioration, discoloration and damage to the case.

Do not apply any cosmetics or perfumes directly onto the case, leather strap or metal bracelet.

Avoid high temperatures and strong magnetic fields.